Last Updated: October 1, 2026
These Terms of Use ("Terms") govern your use of any chat, voice, or automated customer-service experience powered by Propelix ("Service"), a product of Jerry Services, Inc. ("Jerry," "we," or "us").
BY USING THE SERVICE, YOU AGREE TO THESE TERMS, INCLUDING THE ARBITRATION AND CLASS ACTION WAIVER PROVISIONS BELOW, AND TO OUR PRIVACY POLICY. IF YOU DO NOT AGREE, PLEASE DO NOT USE THE SERVICE.
The Service is provided to help answer questions and support users of our business partners. You may not misuse the Service or attempt to disrupt it. We may record or review conversations for quality, security, and training purposes.
Responses from the Service are for general informational purposes only and are not professional, financial, or legal advice. Always verify information independently.
Jerry and its licensors retain all rights in the technology, software, and content used in or generated by the Service. You may use outputs only for your personal or internal business purposes.
Use of the Service is subject to Jerry's Privacy Policy, which explains how we collect and use data, including chat or voice transcripts.
THE SERVICE IS PROVIDED ON AN "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS" BASIS, WITHOUT ANY WARRANTIES OR CONDITIONS, EXPRESS, IMPLIED OR STATUTORY. YOU USE THE SERVICE ENTIRELY AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES AND ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF YOUR USE OF THE SERVICE.
YOU AGREE NOT TO HOLD JERRY (OR, ITS STOCKHOLDERS, AFFILIATES, LICENSORS, PARTNERS, MEMBERS, DIRECTORS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS, SUCCESSORS, ASSIGNS AND CONTENT PROVIDERS (COLLECTIVELY, "MEMBERS")) LIABLE FOR ANY DAMAGES, EXPENSES, LOSSES, SUITS, CLAIMS, AND/OR CONTROVERSIES THAT HAVE ARISEN OR MAY ARISE, WHETHER KNOWN OR UNKNOWN, RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE.
UNDER NO CIRCUMSTANCES WILL JERRY OR MEMBERS BE LIABLE (1) FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN AN ACTION FOR CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST EARNINGS, LOST DATA, PERSONAL INJURY, OR PROPERTY DAMAGE, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, (2) FOR ANY VIRUSES, BUGS, TROJAN HORSES, SYSTEM UPGRADES OR MALFUNCTIONS, INTERNET DELAYS OR MALFUNCTIONS, OR THE LIKE (REGARDLESS OF THE SOURCE OF ORIGINATION), OR (3) FOR ANY DIRECT DAMAGES IN EXCESS OF (IN THE AGGREGATE) OF THE GREATER OF (A) FEES PAID TO US FOR THE PARTICULAR SERVICES DURING THE IMMEDIATELY PRECEDING THREE (3) MONTH PERIOD OR (B) $500.00. NOTHING IN THIS AGREEMENT OR THE SERVICE CONSTITUTES, OR IS MEANT TO CONSTITUTE, ADVICE OF ANY KIND. IF YOU REQUIRE ADVICE IN RELATION TO ANY LEGAL, FINANCIAL OR MEDICAL MATTER YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN TYPES OF DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IF, NOTWITHSTANDING THE FOREGOING EXCLUSIONS, IT IS DETERMINED THAT JERRY OR MEMBERS ARE LIABLE FOR DAMAGES, IN NO EVENT WILL THE AGGREGATE AND TOTAL LIABILITY, WHETHER ARISING IN CONTRACT, TORT, STRICT LIABILITY OR CAUSE OF ACTION, EXCEED THE AMOUNT INVOICED IN THE PREVIOUS 12 MONTHS.
BY USING THE SERVICE, YOU AGREE THAT THE EXCLUSIONS AND LIMITATIONS OF LIABILITY SET OUT IN THIS AGREEMENT ARE REASONABLE. IF YOU DO NOT BELIEVE THEY ARE REASONABLE, YOU MUST NOT USE THE SERVICE.
California Waiver. If you are a California resident, to the extent permitted by California law, you waive California Civil Code Section 1542, which states: "A general release does not extend to claims which the creditor or releasing party does not know or suspect to exist in his favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party," or any statute or common law principle of similar effect.
PLEASE READ THE FOLLOWING PROVISION (THE "DISPUTE RESOLUTION TERMS") CAREFULLY. They require that you arbitrate disputes with Jerry arising out of the Terms or the Service and limit the manner in which you can seek relief from Jerry.
Agreement to Arbitrate. You and Jerry acknowledge and agree that any dispute or claim arising from, concerning or relating in any way to the Service or the Terms (a "Dispute") shall be resolved by binding arbitration, rather than in court, except for the exceptions set forth below in the "Exceptions to Agreement to Arbitrate." You and Jerry also acknowledge and agree that Jerry's employees, officers, directors, agents, independent contractors and representatives ("Representatives") are third-party beneficiaries to these Dispute Resolution Terms and will have the right to enforce these Dispute Resolution Terms against you. "Jerry," as used in these Dispute Resolution Terms, shall refer collectively to Jerry and its Representatives unless the context dictates otherwise.
There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow and enforce the terms of these Terms of Use as a court would.
You agree that the arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of these Dispute Resolution Terms, including any unconscionability challenge or any other challenge that the Dispute Resolution Terms are void, voidable or otherwise invalid.
Arbitration Procedures. You agree that any arbitration between You and Jerry shall be conducted by the American Arbitration Association ("AAA") under its rules, including its Consumer Arbitration Rules. AAA's rules can be found at www.adr.org.
Governing Law. You and Jerry agree that these Dispute Resolution Terms involve a transaction involving interstate commerce and that the Federal Arbitration Act, 9 U.S.C. § 1 et seq. ("FAA"), will govern the interpretation and enforcement of these Dispute Resolution Terms and any proceedings pursuant to them.
The parties agree that the FAA and AAA rules preempt all state laws. To the extent the FAA and AAA rules are found to not govern any Dispute or to not apply to the enforcement of these Dispute Resolution Terms, then the laws of the state of Delaware shall apply.
Location of Arbitration. All arbitrations between You and Jerry shall be conducted in San Francisco, California or the county in which you work or live, or any other location we agree to. You may participate in the arbitration by phone or written submission if permitted by the AAA's rules or the arbitrator.
Exceptions to Agreement to Arbitration. You may elect to pursue any Dispute you have with Jerry, to the extent it qualifies, in small claims court in the county of Santa Clara, California, or in the county in which you work or live. In addition, either You or Jerry may bring any claim for threatened or actual infringement or misappropriation of a party's intellectual property rights, including trademarks, copyrights, patents and trade secrets, in federal or state court in Santa Clara, California.
Fees. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. Jerry will reimburse all filing and other arbitration fees (excluding attorney fees) for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. Likewise, Jerry will not seek attorneys' fees and costs in arbitration unless the arbitrator determines the claims are frivolous.
Class Action Waiver; No Jury Trial. You agree to arbitrate any Dispute on an individual basis and not as part of a class, including as a class representative. CLASS, REPRESENTATIVE OR COLLECTIVE ACTIONS ARE NOT PERMITTED. If for any reason a Dispute is resolved in court and not in an arbitration, You and Jerry agree to waive any right you may have to a trial by jury.
YOU AGREE AND ACKNOWLEDGE THAT YOU AND JERRY ARE EACH WAIVING (1) ANY RIGHT THAT YOU MAY HAVE TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE OR CONSOLIDATED ACTION AND (2) THE RIGHT TO A TRIAL BY JURY.
Commencing an Arbitration. To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your Dispute to Jerry at the following address:
Jerry Services, Inc.
Attention: Legal
345 California Ave
Palo Alto, CA 94306
You Have One Year to Pursue a Dispute. You agree that you must commence any cause of action (including through arbitration proceedings) concerning, relating to or arising from a Dispute within one (1) year from the date that the cause of action accrued and that if you fail to do so, such cause of action will be permanently barred.
Severability of Dispute Resolution Terms. If any term or section in these Dispute Resolution Terms is deemed unenforceable or unlawful, (1) that term or section shall be severed from the remainder of the Dispute Resolution Terms and (2) severance of the unenforceable or unlawful term or section will not impact the remainder of the Dispute Resolution Terms or Terms of Use. If the unenforceability or unlawfulness of a term or section in these Dispute Resolution Terms results in a Dispute being asserted on a class, collective, consolidated, or representative basis, the Dispute must be litigated in a civil court of competent jurisdiction and not in arbitration, and the parties agree that litigation of the Dispute will be stayed pending the outcome of any Disputes in arbitration.
Right to Opt Out. You may opt out of these Dispute Resolution Terms by mailing us at:
Jerry Services, Inc.
Attention: Legal
345 California Ave
Palo Alto, CA 94306
For your opt-out to be valid, you must sign your opt-out notice and include: (1) your name, (2) your address, and (3) a statement that you have elected to opt out of these Dispute Resolution Terms.
If you opt out of these Dispute Resolution Terms, all other Terms of Use will continue to apply to You.
Except as required by applicable law and as set forth in the Dispute Resolution section, these Terms are governed by the laws of California, without regard to its conflict of laws principles. This provision only specifies the use of California law to interpret these Terms and this provision is not to be interpreted as extending California substantive rights to you if you do not reside in California. To the extent that any lawsuit or court proceeding is permitted under these Terms, the parties consent to the jurisdiction of, and each party shall exclusively bring a lawsuit in, the state and federal courts located in Santa Clara County, California. This provision does not apply to the Dispute Resolution Terms or to any arbitrable Dispute as that term is defined therein. Instead, as described in the Dispute Resolution Terms, the Federal Arbitration Act applies to Disputes.
You may not assign these Terms without Jerry's prior written approval. Jerry may assign these Terms without your consent to: (i) a subsidiary or affiliate; (ii) an acquirer of Jerry's equity, business or assets; or (iii) a successor by merger. Any purported assignment in violation of this section shall be void. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law. Jerry's failure to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Jerry in writing.
We may update these Terms from time to time. Your continued use of the Service after changes are posted means you accept the updated Terms.
For questions, contact us at legal@jerry.ai.